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ABOUT US
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CUSTOMER SERVICE
Our motto at All-American Farms is: "We are family owned and operated and we treat
our customers, growers, and truckers like family." We follow this motto without
exception.
At All-American Farms, we believe that the
customer is always right. We believe that long-term thinking is the only way to think
about a client. We believe the only way to establish a business relationship is by
personal, face-to-face contact.
Our customers at All-American Farms are never
wrong. No matter the problem we endeavor to correct it to the customer's satisfaction. It
could be an early delivery, an exotic product, a price discrepancy, or a last minute order
All-American Farms will satisfy and meet the customer's request.
In a changing market opportunities arise for
brokers to price gouge customers. We believe that this practice reaps short-term profits
at the expense of long-term rewards. At All-American Farms, we believe that every price
must be a fair price.
Our philosophy at All-American Farms is that
you cannot service your customer adequately without meeting her or him in person. Personal
contact is essential for a broker to understand the customers wants and needs. This is why
All-American Farms, at our expense, either flies the buyer to Florida or travels to the
customer's place of business. Although this practice is expensive, All-American Farms is
convinced it is a necessary component to a first class operation.
All-American Farms believes that customers, like family,
want to be treated fairly. Customers want to trust their broker. All-American Farms will
attempt in whatever way it can to secure and maintain that relationship.
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YEAR-ROUND SERVICE
Unlike other brokers, All-American Farms has no seasons. We service our customers 365 days
a year. We follow the produce loading cycle from the grower's dock to your loading dock,
24 hours a day. We purchase from Florida, Georgia, Arizona, California, North Carolina,
Kentucky, South Carolina, New Jersey, Michigan, Texas and we are willing to purchase
anywhere the customer prefers.
We believe that customers prefer to do business with one
broker. Changing broker with different growing seasons creates uncertainty that customers
just do not need, so we stay with our customers for the entire year.
TECHNOLOGY
THAT
SERVES THE CUSTOMER
We believe that many technological devices are misused. One is the machine-answered
telephone. This device benefits everyone but the customer.
At All-American Farms, you never speak to a
machine. We provide all of our brokers with cellular telephones, portable computers, and
require each broker to be on call 24 hours a day. This combination of state-of-the-art
technology and good old-fashioned customer service provides the customer with 24hour a
day, 7-day a week access and the most up to date information.
At the present time, All-American Farms is
on the cutting edge of the newest Digital & Video technology via e-mail. All-American Farms
allows one of our field reps to go into the growing fields and actually show the buyer
what the buyer is about to purchase via e-mail over the internet. This new device has received
attention from both The Packer and the Produce News.
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BLUE BOOK RATED -
1000MXXXB
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RED BOOK RATED- BUSINESS CHARACTER AWARD WINNERS FOR THE PAST
7 (Seven) YEARS.
All-American Farms Blue Book & Red Book Ratings. We understand that it is essential to
any first class operation to pay their bills on time and conduct our business in the best
ethic and business standards.
We pay all of our growers within 15 days. We pay our
truckers when we receive the manifest. These practices result in two distinct
advantages for our customers. We receive product when the market is tight, and we secure
trucking when it is unavailable to other brokers.
PROMOTIONS
We can accommodate any promotion or marketing incentive. Because All-American Farms truly
believes that the customer is always right we are willing to facilitate any arrangement to
our customer's satisfaction. From a simple SMI to something much more complex,
All-American Farms is willing to participate in any type of promotion or sales incentive.
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